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Viewing 20 posts - 1 through 20 (of 56 total)
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  • in reply to: Filters not working properly #24798
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    Jay Gajjar
    Keymaster

    Hello Jose Salazar – We tested this on our end, and we could not replicate the issue. We see that the filters are working correctly and also we have not received any other such requests and therefore we are inclined to think that this might be a plugin or theme conflict on your end.

    However, first please make sure you click on Apply on the filter modal/popup for the filter to work.

    After exhausting all other forms of debugging it might be best to check for plugin or theme conflicts.  Plugin or theme conflicts can cause our product to function unexpectedly or not at all, which is why testing for this conflict is very important.

    ​We recommend that you perform this test on your staging site and that you backup your site.  If you do not have a staging site then you might not be able to perform this test as deactivating plugins or your theme will greatly impact the look and functionality of your site.

    Before you perform this test please make sure you have the latest version of our productWordPress and PHP.

    1. Deactivate all other plugins on your site besides our plugin
    2. Test to see if the plugins features work as you would expect.  If they do work then you have a plugin conflict.  You should now activate each plugin on your site one by one until our plugin’s features do not work.  This will help you determine what plugin exactly is causing the conflict.
    3. If our product still is not functioning properly, then you can try to deactivate your theme to see if there is a theme conflict.  This is a last resort and should only be done if you have a staging site or your site has not gone live yet.  If our product works after deactivating your theme then you have a theme conflicts, but if our product still does not work then it appears that our product has a bug.
    4. If you have completed all of these tests and our product does not function properly with a default WordPress theme like twenty seventeen and all plugins deactivated, then it seems that our product has a bug and we will continue to work with you to solve this issue.

    Please let us know if you have any questions about this conflict testing procedure.

    in reply to: Statistics Not Displaying #24658
    Avatar
    Jay Gajjar
    Keymaster

    Hello Erik – We double checked the plugin on our end, and we aren’t able to replicate the issues described by you, therefore we are inclined to think it is a possible plugin or theme conflict on your end.

    After exhausting all other forms of debugging it might be best to check for plugin or theme conflicts.  Plugin or theme conflicts can cause our product to function unexpectedly or not at all, which is why testing for this conflict is very important.

    ​We recommend that you perform this test on your staging site and that you backup your site.  If you do not have a staging site then you might not be able to perform this test as deactivating plugins or your theme will greatly impact the look and functionality of your site.

    Before you perform this test please make sure you have the latest version of our productWordPress and PHP.

    1. Deactivate all other plugins on your site besides our plugin
    2. Test to see if the plugins features work as you would expect.  If they do work then you have a plugin conflict.  You should now activate each plugin on your site one by one until our plugin’s features do not work.  This will help you determine what plugin exactly is causing the conflict.
    3. If our product still is not functioning properly, then you can try to deactivate your theme to see if there is a theme conflict.  This is a last resort and should only be done if you have a staging site or your site has not gone live yet.  If our product works after deactivating your theme then you have a theme conflicts, but if our product still does not work then it appears that our product has a bug.
    4. If you have completed all of these tests and our product does not function properly with a default WordPress theme like twenty seventeen and all plugins deactivated, then it seems that our product has a bug and we will continue to work with you to solve this issue.

    Please let us know if you have any questions about this conflict testing procedure.

    in reply to: Clicking filter pops the box up – then instantly closes #24568
    Avatar
    Jay Gajjar
    Keymaster

    Hello John,

    Thank you for contacting support :)

    We just tested this on our end, and we are not able to replicate the issue. Also we have not received any similar tickets regarding the issue. Therefore we are inclined to think it is a plugin or a theme conflict on your end.

    After exhausting all other forms of debugging it might be best to check for plugin or theme conflicts.  Plugin or theme conflicts can cause our product to function unexpectedly or not at all, which is why testing for this conflict is very important.

    ​We recommend that you perform this test on your staging site and that you backup your site.  If you do not have a staging site then you might not be able to perform this test as deactivating plugins or your theme will greatly impact the look and functionality of your site.

    Before you perform this test please make sure you have the latest version of our productWordPress and PHP.

    1. Deactivate all other plugins on your site besides our plugin
    2. Test to see if the plugins features work as you would expect.  If they do work then you have a plugin conflict.  You should now activate each plugin on your site one by one until our plugin’s features do not work.  This will help you determine what plugin exactly is causing the conflict.
    3. If our product still is not functioning properly, then you can try to deactivate your theme to see if there is a theme conflict.  This is a last resort and should only be done if you have a staging site or your site has not gone live yet.  If our product works after deactivating your theme then you have a theme conflicts, but if our product still does not work then it appears that our product has a bug.
    4. If you have completed all of these tests and our product does not function properly with a default WordPress theme like twenty seventeen and all plugins deactivated, then it seems that our product has a bug and we will continue to work with you to solve this issue.

    Please let us know if you have any questions about this conflict testing procedure.

    in reply to: impressions and clicks #24552
    Avatar
    Jay Gajjar
    Keymaster

    Hello Paw,

    Each Ad in the background takeover plugin has their own impressions and clicks statistics. However, to measure your own clicks and impressions, you can use javascript to count how many times the background has been clicked for the DOM element you have placed in the plugin settings.

    Currently, there is no feature that allows you to add your own tracking code to an AD.

    Please let us know if you have any additional questions

    in reply to: Display problem theme Newspaper #24449
    Avatar
    Jay Gajjar
    Keymaster

    Hello – Welcome to the community :)

    Since all themes are built differently and created by various developers, your website structure may be unique compared to most standard WP sites. Luckily, we anticipated such a scenario and it requires a very simple step to address issues with clickable zones or background takeover images being visible for specific WordPress themes. Please follow the instructions below:

    1. Go to your All Ads page and scroll down until you see a box labeled Advanced Settings.
    2. Open this setting box and change the Main DOM Element for clickable area from body to .td-main-content-wrap
    3. Click Save Settings.

    Please let us know if there is anything else we can help you with today. All the best.

    in reply to: Display problem theme Newspaper #24448
    Avatar
    Jay Gajjar
    Keymaster

    Hello – Welcome to the community :)

    Since all themes are built differently and created by various developers, your website structure may be unique compared to most standard WP sites. Luckily, we anticipated such a scenario and it requires a very simple step to address issues with clickable zones or background takeover images being visible for specific WordPress themes. Please follow the instructions below:

    1. Go to your All Ads page and scroll down until you see a box labeled Advanced Settings.
    2. Open this setting box and change the Main DOM Element for clickable area from body to .td-main-content-wrap
    3. Click Save Settings.

    Please let us know if there is anything else we can help you with today. All the best.

    in reply to: Background not clickable with Gorilla Theme #24253
    Avatar
    Jay Gajjar
    Keymaster

    Hello Paolo – It seems, that the conflict lies with the theme you are currently using. Also we see that the custom background is still active.

    Therefore we recommend you ask the theme developers if there is a way to turn off / deactivate the custom background feature in the theme.

    You can submit a support request here:

    Contact Us

    Please keep us updated on the status of the ticket,

    Thank you,

    in reply to: Background not clickable with Gorilla Theme #24201
    Avatar
    Jay Gajjar
    Keymaster

    Hello Paola

    Custom Backgrounds is a theme feature in WordPress which allows theme developers to enable support for background color and image customization. If custom backgrounds support is enabled in a theme, then the users can upload their own background images to use with the theme, or select a background color. It is NOT a feature of our plugin.

    This can be generated by the theme OR by a plugin –

    Testing for Plugin & Theme Conflict:

    ​We recommend that you perform this test on your staging site and that you backup your site.  If you do not have a staging site then you might not be able to perform this test as deactivating plugins or your theme will greatly impact the look and functionality of your site.

    Before you perform this test please make sure you have the latest version of our productWordPress and PHP.

    1. Deactivate all other plugins on your site besides our plugin
    2. Test to see if the plugins features work as you would expect.  If they do work then you have a plugin conflict.  You should now activate each plugin on your site one by one until our plugin’s features do not work.  This will help you determine what plugin exactly is causing the conflict.
    3. If our product still is not functioning properly, then you can try to deactivate your theme to see if there is a theme conflict.  This is a last resort and should only be done if you have a staging site or your site has not gone live yet.  If our product works after deactivating your theme then you have a theme conflicts, but if our product still does not work then it appears that our product has a bug.
    4. If you have completed all of these tests and our product does not function properly with a default WordPress theme like twenty twelve and all plugins deactivated, then it seems that our product has a bug and we will continue to work with you to solve this issue.

    If there are no conflicts – Please go with the following steps:

    Step 1:

    Please refer to the attached document to know more about Custom Backgrounds and How to remove/disable it.

    Definition:
    http://www.wpbeginner.com/glossary/custom-backgrounds/

    Code Insight:
    https://codex.wordpress.org/Custom_Backgrounds

    Remove / Disable Custom Backgrounds:
    https://codex.wordpress.org/Function_Reference/remove_custom_background

    ——————————————–

    Step 2:

    If the above step doesn’t work, you can try the following:

    Please open your theme’s functions.php file and add the following line of code:

    remove_theme_support( ‘custom-background’ );

    The functions.php file can be found in wp-content > themes > ActiveTheme > functions.php.

    ———————————————–

    Step 3:

    Lastly, if both of the above methods do not work,

    Please contact your theme author’s support desk, and ask them how to disable the custom-background feature. Unfortunately, the theme should have created in a way that disabling theme_support for the custom-background should truly disable the theme’s built-in functionality.

    Once that is done, the plugin will work without any other adjustments. We’ve already tested this on a clean install and it works fine. As evidence, you can also try the plugin on another site using a different theme, and you’ll see it works perfectly.

    Please let us know if we can assist you further today, and please keep us updated on the status of this ticket
    Thank you,

    in reply to: Not working with Tag Div Newspaper theme #24067
    Avatar
    Jay Gajjar
    Keymaster

    Hello Malcom – We did not make any changes after logging in – We just verified that everything had been applied in a manner so that there are no conflicts. The changes you had made based on our instructions did the job.

    Please let us know if we can assist you with the other site as well!

    Thank you,

    in reply to: Not working with Tag Div Newspaper theme #24054
    Avatar
    Jay Gajjar
    Keymaster

    Hello Malcom – Thank you.

    The ad is up and working – Please see the image.


    Image – https://paste.pics/3cab6926905907b679fb6094c6a2c17b

    Please let us know if we can assist you further.

    Thank you,

    in reply to: Not working with Tag Div Newspaper theme #24052
    Avatar
    Jay Gajjar
    Keymaster
    This reply has been marked as private.
    in reply to: Not working with Tag Div Newspaper theme #24050
    Avatar
    Jay Gajjar
    Keymaster

    Hello Malcom – Please change the DOM Element in the Advanced Settings of the Background Takeover Plugin to #td-outer-wrap.

    After that – Please add the following css to your stylesheet –

    /*BGTakeover Css*/
    .td-header-wrap, .td-container-wrap{
    max-width: 1068px;
    margin-left: auto;
    margin-right: auto;
    }

    Please let us know the result,

    Thank you,

    in reply to: Background not clickable / Fortune theme #24035
    Avatar
    Jay Gajjar
    Keymaster

    Hello Dennis – The DOM element for your site is – #gp-site-wrapper, though it seems like you have already found it yourself :).

    Please let me know if I can assist you with anything else,

    Thank you,

    in reply to: Not working with Tag Div Newspaper theme #24003
    Avatar
    Jay Gajjar
    Keymaster

    Hello Malcom – Please change the DOM element to #td-outer-wrap. We noticed that the background image is considerably small. Please make sure to use an image which is larger (wider) than the content area (which is 1164px wide) on your website, so that it isn’t hidden behind it.

    Please keep us updated,

    Thank you,

    in reply to: Not working with Tag Div Newspaper theme #24000
    Avatar
    Jay Gajjar
    Keymaster

    Hello Malcom – Currently you have right clicks disabled on your website. Is it possible to enable the right clicks so that we may go on and assist you further.

    Thank you,

    in reply to: Background not clickable / Fortune theme #23902
    Avatar
    Jay Gajjar
    Keymaster

    Hello Nate,

    You do not need to make any changes to your theme as of now.

    Since all themes are built differently and created by various developers, your website structure may be unique compared to most standard WP sites. Luckily, we anticipated such a scenario and it requires a very simple step to address issues with clickable zones or background takeover images being visible for specific WordPress themes. Please follow the instructions below:

    1. Go to your All Ads page and scroll down until you see a box labeled Advanced Settings.
    2. Open this setting box and change the Main DOM Element for clickable area from body to .site-content
    3. Click Save Settings.

    Please let us know if there is anything else we can help you with today. All the best.

    in reply to: Ads not rotating #23901
    Avatar
    Jay Gajjar
    Keymaster

    Hello Tom,

    We have replied to your query in your mail to us on our support email,

    Thank you,

    in reply to: ZOX Theme Integration with WP Background Takeover #23875
    Avatar
    Jay Gajjar
    Keymaster

    Hello Jon, can you please tell us the issue you are facing? Also it would be helpful if you could send us screenshots of the problems.

    Thank You,

    in reply to: Background not clickable #23826
    Avatar
    Jay Gajjar
    Keymaster

    Glad we got it as you desire!. If you like our plugin and your experience with us has been good, Please write us a review and send it to support@99robots.com

    Thank you,

    in reply to: Background not clickable #23824
    Avatar
    Jay Gajjar
    Keymaster
    This reply has been marked as private.
Viewing 20 posts - 1 through 20 (of 56 total)

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