Home Forums Popup Fire Plugin not working Popup Fire

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  • #5237
    AvatarCharlie
    Keymaster

    Hello,

    Seems the plugin interfere with something in my WP. As soon as I enable a popup on my page, it stops any other feature from working and it doesn’t work either. As soon as I disable it, the page now works fine. I am using Visual Composer and Jupiter theme from Themeforest.

    #5242
    AvatarCharlie
    Keymaster

    Hello aikiou,

    Welcome to the community :)

    Sorry to hear that you are unable tot get Popup Fire working. So when you activate Popup Fire through your WordPress admin panel there seems to be a problem will all other parts of your site?

    Do you have a test site that you can use to test Popup Fire without your theme or visual composer? If you do have a test site please go ahead and deactivate all your plugins and use a default wordpress theme, and then see if Popup Fire works. This will tell us if the problem is a conflict between visual composer or your theme.

    Please let us know if you have any other questions.

    #5241
    Avataraikiou
    Participant

    Hi, thank you,

    Just installed a new site under aikiou.com/test/ and it actually still doesn’t work. I cleaned the cache on 2 different PC and none of them work.

    Thanks,

    #5240
    AvatarCharlie
    Keymaster

    This is actually a problem with the latest update to version 2.1.4. We have since fixed this issue and just submitted version 2.1.5 to Code Canyon. Once they approve this update you will receive an email and then you can update Popup Fire directly from the WordPress admin panel :)

    Sorry for the inconvenience.

    #5239
    Avataraikiou
    Participant

    OK, thank you, and don’t worry, I’ve done programmation for the last 20 years and I understand how sometimes a little mistake can be a nightmare.

    #5238
    AvatarCharlie
    Keymaster

    Thanks for understanding :) We expect the update to be approved sometime today so just update once you receive en email from Code Canyon.

Viewing 6 posts - 1 through 6 (of 6 total)
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