November 26, 2019 at 6:50 am #26288
please your plugin worked well until we installed wp super cache plugin. Right now it doesnt count well.
This plugin is one of the most using, do you have some setting to work well with that?
Thanks for help
TonyNovember 26, 2019 at 8:06 am #26291
Hi Tony – Thank you for contacting support. Usually after installing a caching plugin we face some unusual issue on dynamic pages, one of them is information on dynamic page not updating instantly after some changes are made.
Here’s the solution to the problem:
- Go to your WordPress Dashboard.
- Click on WP Super Cache under Settings
- Click on Advance tab
- Locate Cache Timeout and set it to 0 seconds
- Press Change Expiration when done
- Now scroll to top and press Preload tab
- Set Refresh preloaded cache files every to 0 minutes
- Press Save Settings when done.
- Lastly Delete Cache, you’ll see a link to delete cache on top dashboard nav bar
Please test it out and let us know if you face any issue.
We Strongly Suggest You Test It Out On A Staging Server
ThanksNovember 26, 2019 at 8:29 am #26292
I just checked all your steps and the setting was the same as you wrote. So I have nothing to change. Even the cache was deleted.
So I dont think it will work now, if I have the same setting as you write, you know?November 26, 2019 at 9:19 am #26293
Also one thing. I have the Newspaper by tagDiv and it has own post views counter, which works fine with the cache plugin.November 26, 2019 at 10:22 am #26294
We are working on the issue and we will keep you updated.
Meanwhile, please check if the following info solves your problem –
Exclude Pages in WP Super Cache: Go to the plugin’s settings and in Advanced, select the accepted filenames and rejected URIs to add the URLs you wish to exclude. Save your new settings and you should be good to go.November 26, 2019 at 12:41 pm #26295
Hello, I will try it and write tomorrow. ThanksNovember 27, 2019 at 8:57 am #26327
Hello, so Exclude Pages in WP Super Cache doesnt work… Still have the same problem.November 28, 2019 at 1:36 pm #26368
Hello, can I ask you, if you have any other advice or you will update the plugin for that?November 28, 2019 at 1:45 pm #26369
Hello Tony, We are looking into the possible reasons the stats would not be updating. When you go to the plugin Stats Dashboard – Click on “View User Stats” – Change Filters to make sure that the date range contains all the posts within them > Does this screen show the correct number of posts on the top for the particular user?November 29, 2019 at 5:22 am #26373
Hello, Im not sure if i understand to you. But your plugin shows from 26/11 to today in one user 11 posts with 5 000 views. The user wrote in this date 9 posts with 30 000 views.November 29, 2019 at 7:03 am #26374
Hello Tony –
If you deactivate the WP Super Cache plugin – Then does the Author Stats Pro plugin work correctly again? We just want to make sure if it’s a plugin conflict issue or notNovember 29, 2019 at 7:17 am #26375
Hello, yes I already did this for sure… And its just about the plugin.November 29, 2019 at 8:50 am #26376
Hello Tony – Do you have staging server, with an exact replica of the production environment, where we can login to make changes to narrow down on the exact problem?
We are unable to replicate the same issue with WP Super Cache on our end. We tried installing both plugins on multiple environments but there seem to be no changes.
JayNovember 29, 2019 at 10:02 am #26377November 29, 2019 at 10:12 am #26378This reply has been marked as private.November 29, 2019 at 10:37 am #26379November 29, 2019 at 10:43 am #26380
Yes, That is all that we need – ThanksDecember 3, 2019 at 9:59 am #26398December 9, 2019 at 8:18 am #26436
Hello, so its more than one week? Do you have any update? I have to choose if I will stop with the plugin or not…December 13, 2019 at 9:38 am #26454
This is the first time we are seeing such issue with our plugin. We need more testing environment like yours so that we can tell you exactly what changes needed. We will get back to as soon as possible. Thank you for your patience.
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