October 8, 2019 at 4:50 pm #25892
the plugin Author Stats Pro doesnt show stats in widget. And if I set it for all time stats, the page fall down.
Even if I want to see stats in the system, so after 20 days of collecting stats is loading one hour and still doesnt show nothing…
Please how can you fix it?October 11, 2019 at 12:21 pm #25913
Hello Tony – Thank you for contacting support.
We tested this on our end, and we were unable to replicate this situtation across multiple installs. Can you please tell us the total number of posts on your website? Additionally, as we have not received any other issues similar to this particular one, it seems like this might be case of a plugin/theme conflict.
After exhausting all other forms of debugging it might be best to check for plugin or theme conflicts. Plugin or theme conflicts can cause our product to function unexpectedly or not at all, which is why testing for this conflict is very important.
We recommend that you perform this test on your staging site and that you backup your site. If you do not have a staging site then you might not be able to perform this test as deactivating plugins or your theme will greatly impact the look and functionality of your site.
- Deactivate all other plugins on your site besides our plugin
- Test to see if the plugins features work as you would expect. If they do work then you have a plugin conflict. You should now activate each plugin on your site one by one until our plugin’s features do not work. This will help you determine what plugin exactly is causing the conflict.
- If our product still is not functioning properly, then you can try to deactivate your theme to see if there is a theme conflict. This is a last resort and should only be done if you have a staging site or your site has not gone live yet. If our product works after deactivating your theme then you have a theme conflicts, but if our product still does not work then it appears that our product has a bug.
- If you have completed all of these tests and our product does not function properly with a default WordPress theme like twenty seventeen and all plugins deactivated, then it seems that our product has a bug and we will continue to work with you to solve this issue.
Please let us know if you have any questions about this conflict testing procedure.
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