How to Get Support

Posted In: Getting Started

Where can I get support?

Support for our products is handled in our support forum. You must be a registered user on our site to post new topics and replies in the forum.

How do I login to the support forum?

If you purchased a product on our site, your username and password were set during the checkout process.

What if I forgot my password?

If you forgot your password, please reset it using the email address you registered with.

I was previously registered with WPsite.net support, can I still login?

If you’ve previously purchased a product on Code Canyon and registered on WPsite.net, your username has been migrated to our new support forum, but you must reset your password on our new site.

I purchased a product on Code Canyon, but did not register on WPsite.net, how do I access the support forum?

Unfortunately, there is no way for you to register manually. Please email us at support@99robots.com with your purchase ID so we can create an account for you.

I am using a free plugin, how can I login to ask a support question?

If you installed a plugin directly from WordPress, then you must go through the purchase process again for the free product in order to be registered in our support forum. If you downloaded the plugin from your 99 Robots Dashboard, you should already have the credentials you need to login.

Doc last modified on June 29, 2015

Pin It on Pinterest